Reimbursement Support

A comfort-first, patient-first guide to submitting your claim

Why some patients get reimbursed

Many Canadians use their extended health benefits to claim comfort and preparedness items used during a hospital stay. Insurers already reimburse similar categories such as:

Maternity hospital bagsPost-surgery comfort kitsHospital gift shop bundlesPersonal comfort items for inpatient careWearable comfort blankets and wraps

Both the duffle™ and the blanket™ fit into these categories because they include personal comfort, warmth, modesty, and mobility-supporting items commonly recommended for the first hours and days of a hospital stay. Coverage varies by plan, but many patients have successfully submitted similar items with a clinician note.

What these products are

the duffle™

Hospital Stay Support Kit

A thoughtfully curated hospital-stay comfort and preparedness kit designed for patients who are newly admitted, unexpectedly admitted, or preparing for a planned procedure. It supports comfort, rest, organization, communication, and a sense of preparedness during admission.

See the duffle

the blanket™

Wearable, IV-friendly Comfort Wrap

A soft, wearable, IV-friendly comfort wrap that supports warmth, modesty, ease of mobility, and dignity during inpatient care, with thoughtfully placed openings for IV lines.

Neither product is a medical device. They do not diagnose, treat, or prevent any medical condition.

Use cases that may qualify for reimbursement

1 For patients preparing for an upcoming hospital stay

Many patients purchase the duffle or the blanket in advance of a planned admission, such as a scheduled surgery or procedure. Extended health benefit plans often reimburse comfort and preparedness items purchased before a hospital stay when they are intended for use during inpatient care.

"I purchased the duffle / blanket in preparation for my upcoming hospital stay. These items include personal comfort, warmth, modesty, and organizational supports commonly recommended for inpatient care."

Suggested patient statement

2 For patients with chronic or recurring conditions

Patients who experience recurring hospital stays, such as those with cardiac, respiratory, gastrointestinal, autoimmune, or other chronic conditions, often keep a hospital-ready kit on hand. Extended health plans may reimburse these items when they support comfort, preparedness, and personal organization during inpatient care.

"I experience recurring hospital admissions related to my condition and purchased these items to remain prepared for inpatient care."

Suggested patient statement

3 For patients already admitted

Some patients purchase the duffle or the blanket after they have already been admitted. This is common during unexpected admissions, extended stays, or when caregivers bring items in after admission. Extended health plans often reimburse items purchased during a hospital stay when they support comfort, warmth, modesty, or organization.

"I purchased the duffle / blanket during my hospital stay to support personal comfort, warmth, modesty, and organization while admitted."

Suggested patient statement

4 For patients who prefer to stay prepared

Some patients simply prefer to be ready for unexpected admissions, flare-ups, or future procedures. Extended health plans may reimburse items purchased for future inpatient use, even if the patient is not currently admitted. The key is that the purchase is intended for use during a hospital stay, not just for general lifestyle use.

"I purchased the duffle / blanket to remain prepared for a future hospital stay. These items include personal comfort, warmth, modesty, and organizational supports commonly recommended for inpatient care."

Suggested patient statement

What insurers typically need

An itemized receipt

Your admittd receipt includes the product name, itemized contents for the duffle, and the purchase date and amount. If you need a re-issued or itemized receipt, we can provide one.

A clinician note

A short note from a doctor, nurse practitioner, or care team member stating that the patient is being admitted and will benefit from personal comfort, modesty, warmth, or organizational items during their stay.

A brief patient statement

Most insurers ask for a simple statement explaining that the items were purchased to support a hospital stay. Use the letter template below.

Patient reimbursement letter template

Copy and paste this into your insurer's online portal:

Subject: Reimbursement Request, Hospital Stay Support Items

I am requesting reimbursement for the duffle™ and/or the blanket™, which I purchased for my recent (or upcoming) inpatient admission.

These items contain personal comfort, warmth, modesty, and organizational supports commonly used during hospital stays. They fall under categories that many extended health plans reimburse, such as hospital-stay support items and personal medical-related supplies.

I have attached my itemized receipt and a clinician note.

Thank you for reviewing my request.

Need help with your claim?

We are happy to re-issue receipts and guide you through the process.