Reimbursement Support

A comfortfirst, patientfirst guide to submitting your claim 

Why some patients get reimbursed?

Many Canadians use their extended health benefits (EHB) to claim comfort and preparedness items used during a hospital stay. Insurers already reimburse similar categories such as: 

Maternity hospital bags 

Post‑surgery comfort kits 

Hospital gift shop bundles 

Personal comfort items used during inpatient care 

Wearable comfort blankets and wraps 

Both the duffle™ and the blanket™ fit into these categories because they include personal comfort, warmth, modesty, and mobility‑supporting items commonly recommended for the first hours and days of a hospital stay. 

Coverage varies by plan, but many patients have successfully submitted similar items with a clinician note. 

What these products are

the duffle™ — Hospital Stay Support Kit 

A thoughtfully curated hospital‑stay comfort and preparedness kit designed for patients who are newly admitted, unexpectedly admitted, or preparing for a planned procedure. 

the blanket™ — Wearable, IVfriendly Comfort Wrap 

A soft, wearable, IV‑friendly comfort wrap that supports warmth, modesty, and hands‑free mobility during inpatient care. 

Neither product is a medical device. 

How these items support patients and caregivers

Both the duffle™ and the blanket™ provide: 

Comfort items that help patients feel more at ease 

Organizational tools that keep essentials close 

Wearable warmth and modesty during movement 

IV‑friendly design that maintains coverage 

A simple, structured way for caregivers to support their loved one 

These are the same types of items found in maternity bags, post‑surgery kits, wearable wraps, and hospital gift shop bundles that many insurers already reimburse. 

Use Cases That May Qualify for Reimbursement 

Below are the four common scenarios where patients submit claims for the duffle™ or the blanket™. All are written in insurer‑friendly language and reflect how extended health plans typically assess comfort‑item reimbursement. 

1. For Patients Preparing for an Upcoming Hospital Stay

Many patients purchase the duffle™ or the blanket™ in advance of a planned admission, such as a scheduled surgery or procedure. Extended health benefit plans often reimburse comfort and preparedness items purchased before a hospital stay when they are intended for use during inpatient care. 

Suggested patient statement:

“I purchased the duffle™ / blanket™ in preparation for my upcoming hospital stay. These items include personal comfort, warmth, modesty, and organizational supports commonly recommended for inpatient care.” 

2. For Patients With Chronic or Recurring Conditions

Patients who experience recurring hospital stays — such as those with cardiac, respiratory, gastrointestinal, autoimmune, or other chronic conditions — often keep a hospital‑ready kit on hand. 

Extended health plans may reimburse these items when they support comfort, preparedness, and personal organization during inpatient care. 

Suggested patient statement:

“I experience recurring hospital admissions related to my condition and purchased these items to remain prepared for inpatient care.” 

3. For Patients Already Admitted

Some patients purchase the duffle™ or the blanket™ after they have already been admitted. This is common during unexpected admissions, extended stays, or when caregivers bring items in after admission. 

Extended health plans often reimburse items purchased during a hospital stay when they support comfort, warmth, modesty, or organization. 

Suggested patient statement:

“I purchased the duffle™ / blanket™ during my hospital stay to support personal comfort, warmth, modesty, and organization while admitted.” 

4. For Patients Who Prefer to Stay Prepared

Some patients simply prefer to be ready for unexpected admissions, flare‑ups, or future procedures. Extended health plans may reimburse items purchased for future inpatient use, even if the patient is not currently admitted. 

The key is that the purchase is intended for use during a hospital stay, not just for general lifestyle use. 

Suggested patient statement:

“I purchased the duffle™ / blanket™ to remain prepared for a future hospital stay. These items include personal comfort, warmth, modesty, and organizational supports commonly recommended for inpatient care.” 

the duffle™ — Hospital Stay Support Kit

The duffle™ is a hospitalstay comfort and preparedness kit designed for patients who are newly admitted, unexpectedly admitted, or preparing for a planned hospital stay. It includes personal items that support: 

  • comfort 

  • rest 

  • organization 

  • communication 

  • a sense of preparedness during admission 

Patients often arrive without these essentials, especially during unexpected admissions. The duffle™ brings them together in one place so patients and caregivers feel more settled and supported. 

Products included with the duffle are 

  • Comfort & Rest Items: the blanket™, Cozy Slipper Socks w/ Grips, Satin Sleep Mask, Moldable Ear Plugs 

  • Organization & Communication Items: Journal + Pen, Protective Case, Luggage Tag 

  • Personal Essentials for Hospital Stays: Water Bottle w/ Straw, Lip Balm, Hand Lotion, Sanitary Wipes, Hair Ties 

  • Safety & Convenience Items: Wireless Headphones, 3‑Port Wall Adapter, 3‑Outlet Extension Cord, USB‑C to USB‑C Cable, Cable Lock, Playing Cards, Ice Tongs 

the blanket™ — Wearable, IVfriendly Comfort Wrap

The blanket™ can be purchased on its own and is often submitted for reimbursement separately. 

It is a wearable, IVfriendly comfort blanket designed to support: 

  • warmth during inpatient stays 

  • modesty during movement around the unit 

  • ease of mobility with a hands‑free, stay‑in‑place design 

  • comfort during long periods of sitting or resting 

  • access for IV lines through thoughtfully placed openings 

  • dignity during procedures, transfers, or hallway movement 

Patients frequently bring their own blankets to the hospital. The blanket™ simply provides a more practical, wearable, hospital‑appropriate version of what patients already use. 

Neither product is a medical device. They do not diagnose, treat, or prevent any medical condition. 

How these items support patients and caregivers

The first 24–72 hours of hospitalization can be disorienting. Patients frequently lack the personal items that help them feel grounded, comfortable, and able to manage their belongings. Caregivers often want to help but don’t know what to bring. 

Both the duffle™ and the blanket™ provide: 

  • Comfort items that help patients feel more at ease 

  • Organizational tools that make it easier to manage personal belongings 

  • Wearable warmth and modesty during movement around the unit 

  • IVfriendly design that allows patients to stay covered while receiving care 

  • A simple, structured way for caregivers to support their loved one

These are the same types of items found in maternity bags, post‑surgery kits, wearable wraps, and hospital gift shop bundles that many insurers already reimburse. 

What insurers typically need

1. An itemized receipt

Your receipt from admittd includes: 

  • Product name: 

  • the duffle™ — Hospital Stay Support Kit

  • the blanket™ — Wearable Comfort Wrap

  • Itemized contents (for the duffle™) 

  • Purchase date and amount 

If you need a re‑issued or itemized receipt, we can provide one. 

2. A clinician note

A short note from a doctor, nurse practitioner, or care team member stating that the patient is being admitted and will benefit from personal comfort, modesty, warmth, or organizational items during their stay. 

“This patient is being admitted to the hospital and will require personal comfort, warmth, modesty, and organizational items to support rest, communication, and preparedness during their stay.” 

This wording covers both the duffle™ and the blanket™. 

3. A brief explanation from the patient

Most insurers ask for a simple statement such as: 

“I purchased the duffle™ and/or the blanket™ to support my upcoming hospital stay. These items include personal comfort, warmth, modesty, and organizational tools commonly recommended for inpatient care.” 

A full letter template is below. 

Patient Reimbursement Letter Template

You can copy and paste this into your insurer’s online portal: 

Subject: Reimbursement Request — Hospital Stay Support Items 

I am requesting reimbursement for the duffle™ and/or the blanket™, which I purchased for my recent (or upcoming) inpatient admission. 

These items contain personal comfort, warmth, modesty, and organizational supports commonly used during hospital stays. They fall under categories that many extended health plans reimburse, such as hospital‑stay support items and personal medical‑related supplies. 

I have attached my itemized receipt and a clinician note. 

Thank you for reviewing my request. 

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